carsetr.blogg.se

1. CARBONITE SUPPORT DRIVER
2. CARBONITE SUPPORT FULL
3. CARBONITE SUPPORT SOFTWARE
4. CARBONITE SUPPORT DOWNLOAD

Sadly, things have degenerated significantly since then. Back in 2008, I posted a glowing 5 star review.

I have been a Carbonite user for at least 15 years. The experience will likely be good until something goes wrong with your data, and then good luck working with customer service if and when you have trouble recovering your data. I would advise others to be wary of working with Carbonite. With no other options, I've given up on Mozy or the company that just acquired them, Carbonite, actually doing the right thing and giving me a refund. I couldn't even do that because their support phone line requires a support ID which I don't have, and I could no longer access their online chat support because I had cancelled my subscription. They were unable to do anything other than to say that I needed to talk to Mozy customer support. I never heard back from anyone, so I reached out to Carbonite customer support. I made this request both in the feedback form when I cancelled my Mozy subscription, and via email to the Mozy manager that had reached out to me.

CARBONITE SUPPORT FULL

Given my situation, I respectfully requested a full refund of my last renewal fee. The entire recovery process was horrendous, and in the end even though I was able to recover everything that was actually backed up (with great effort, and almost no useful help from Mozy) I still ended up with 2 months of lost data.

CARBONITE SUPPORT DOWNLOAD

I had to find and manually download and decrypt each of these files one-by-one, which was a major pain. I ran into another issue where various files of different types and in different locations would be listed in Mozy as both a file and an empty folder with the same name, and if I downloaded and unzipped the parent folder only the empty folder would get downloaded. This was the only way to decrypt the files - the online decryption tool didn't work. Then I would unzip the download and run the decrypt tool in the Mozy client software. I figured out on my own that I had to painstaking download all of my files in chunks less than 5GB at a time, to avoid the "large download" threshold that wasn't allowing decryption to work. The next few were better, but neither they nor the manager who I asked to follow up with me could do anything to actually help. I spent hours trying to work with Mozy tech support to recover my data which was encrypted with my custom key, because their normal recover procedure wasn't working.

CARBONITE SUPPORT SOFTWARE

I didn't realize until about a month ago when my computer crashed and the hard drive could not be recovered that the last automatic backup occurred 5 days after the renewal, and there had not been a successful back for the last 2 months despite the software showing that backups were occurring. My subscription was renewed for 2 years about 3 months ago. After running into the issues described below and requesting a refund of my 2 year subscription renewal fee (successful backups only occurred for 5 days after the renewal), Mozy was not responsive and Carbonite was unable to help. I was a customer of the Mozy cloud backup company that Carbonite recently acquired. I have bought three copies directly from Carbonite and one copy at Amazon, because it was less expensive. That leads me to believe that these negative reviews may have originated from a competitor. One other thing is that none of the negative reviews are Amazon verified purchases.

I have used customer support in the past and they were fast, helpful, and solved the problem. That being said, I am an engineering professor at a local college and simple and elegant does the job for me and has for the last 7 years with Carbonite. I suspect that IT specialists would not like it as it is so simple. When I loose files or a computer crashes, they files are super easy to access and/or download from the very simple Carbonite web-site.

They happen occasionally, but usually you can click the icon and resume with no trouble or in the worst case reboot the computer or re-install that only takes about 3 minutes and is much simpler that other backups that I have used. Unless you are a computer junkie, Carbonite is the way to go.

CARBONITE SUPPORT DRIVER

Usb driver for mac.I have used Carbonite for several years now and on four of my computers.